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Privacy Policy
PRIVACY NOTICE
Platinum Stays Inc.
Effective Date: February 1,2026
This Privacy Notice explains how Platinum Stays Inc. ("Platinum Stays," "we," "us," or "our") collects, uses, stores, and shares your personal information when you use our services ("Services"), including when you:
- Visit our website at www.platinumestays.com or any website that links to this Privacy Notice
- Submit a form or purchase a travel package
- Communicate with us via phone, email, SMS, or social media
- Participate in marketing promotions, offers, or events
If you have questions about this notice or how we handle your information, please contact us at:
Email: support@pestravels.com
SUMMARY OF KEY POINTS
This Privacy Notice explains:
- What personal information we collect
- How we use your information
- When we share your information
- How we protect your information
- Your privacy rights
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide
We collect personal information you voluntarily provide when you:
- Register on our website
- Submit a reservation or inquiry form
- Purchase a travel package
- Contact customer support
- Opt into marketing communications
This information may include:
- Full name
- Email address
- Phone number
- Billing address
- Payment information (processed securely through third-party payment processors)
We do not intentionally collect sensitive personal information.
You are responsible for ensuring the information you provide is accurate and up to date.
Social Login Data
If you choose to register or log in using a social media account, we may receive basic profile information such as your name and email address as permitted by that platform.
We recommend reviewing the privacy policies of those platforms.
2. HOW DO WE USE YOUR INFORMATION?
We may process your personal information to:
- Provide and manage travel services
- Process transactions
- Communicate with you regarding bookings or customer service
- Send promotional emails or SMS (if you opt in)
- Improve our website and services
- Maintain security and prevent fraud
Marketing communications are optional, and you may opt out at any time.
3. WHEN AND WITH WHOM DO WE SHARE INFORMATION?
We may share your information with:
- Payment processors
- Travel suppliers and resort partners (when necessary for booking)
- Technology service providers (website hosting, CRM platforms, marketing tools)
- Professional advisors (legal, accounting, compliance)
We do not sell your personal information.
We may also disclose information if required by law or in connection with a business transfer such as a merger or acquisition.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this notice
- Comply with legal or regulatory obligations
- Resolve disputes
- Enforce agreements
When no longer required, information is securely deleted or anonymized.
5. HOW DO WE PROTECT YOUR INFORMATION?
We use reasonable administrative, technical, and physical safeguards to protect your personal information, including secure servers and encryption where appropriate.
However, no method of transmission over the Internet or electronic storage is 100% secure.
6. DO WE COLLECT INFORMATION FROM MINORS?
Our services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will promptly delete it.
7. YOUR PRIVACY RIGHTS
Depending on your state or country of residence, you may have rights including:
- Requesting access to your personal information
- Requesting correction of inaccurate information
- Requesting deletion of your information
- Opting out of marketing communications
To exercise your rights, contact:
Email: support@pestravels.com
You may unsubscribe from marketing emails by clicking the “unsubscribe” link in the email or opt out of SMS by replying STOP.
8. DO NOT TRACK SIGNALS
Our website does not currently respond to “Do Not Track” browser signals.
9. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you may have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Opt out of the sale of personal information
Platinum Stays Inc. does not sell personal information.
To submit a California privacy request, email:
We will not discriminate against you for exercising your privacy rights.
10. UPDATES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time. The revised version will include an updated effective date and will become effective when posted on our website.
We encourage you to review this notice periodically.